Business process excellence for growing companies
Unlock Growth, Boost Efficiency, and Achieve Real Results with Tailored Business Process Improvements
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Business Process Health Check
Boost your business growth through a focused high-impact assessment of critical processes. Our expert consultants helps you implement the right tailored improvement, design to increase value to your customers.
Making a difference...
End-to-End Process Optimization Program
A full redesign and optimization of a key end-to-end process or value stream.
From diagnostic to redesigned processes, KPIs and an implementation roadmap, with hands-on support along the way.
Process Governance & Documentation Framework
A structured approach to define, document and govern your business processes across the organization.
We help you create a process architecture, standard documentation templates, clear ownership and a performance review cadence, enabling sustainable continuous improvement and easier onboarding, scaling or certification efforts
How We Work
We know that process work can feel abstract or “consulting-heavy.” Our approach is practical, collaborative and focused on measurable improvements. We follow a simple yet effective process to ensure that we deliver results-driven solutions tailored to your needs.
1. We start with your reality, not a template
We begin by understanding:
Your business model and strategy.
Where you feel the pain (delays, errors, complaints, costs).
Constraints and non-negotiables (systems, regulations, resources).
We use proven frameworks, but we adapt them to your context, not the other way around.
2. We combine workshops, data and observation
Workshops & interviews with leadership, process owners and frontline staff to capture how things are really done.
Data analysis (where available) to validate perceptions:
Lead times.
Volumes.
Error rates.
Rework and backlogs.
Process mapping and observation to capture handovers, exceptions and real-life workarounds.
3. We co-design improvements with your team
We believe that people who run the process every day should be involved in improving it.
We facilitate co-design sessions to:
Challenge the current way of working.
Identify waste and failure points.
Propose and evaluate improvement ideas.
This increases both the quality of solutions and buy-in for implementation
4. We stay pragmatic and implementation-oriented
We focus on:
Changes that can be implemented with reasonable effort.
Improvements that have visible impact on performance.
Our deliverables are concrete:
Clear process maps and documentation.
Actionable roadmaps with owners and timelines.
KPIs and dashboards that can be used in your existing tools where possible.
5. We integrate with your existing structures and initiatives
If you already have:
A PMO or transformation office.
Lean/CI teams.
Quality or ISO functions.
We work with them, not instead of them, aligning:
Standards and terminology.
Governance forums.
Metrics and reporting.
FAQ's
What types of companies do you work with?
We typically work with growing mid-sized and large organizations that have enough operational complexity to benefit from structured process work.
Our experience spans:
- Industrial sectors (Oil & Gas, chemicals, agribusiness, manufacturing).
- Professional and shared services.
- IT and consulting environments.
However, the methods we use are applicable to many other sectors.
What roles do you usually work with?
We most often engage with:
- COOs and Operations Directors.
- Heads of Shared Services / GBS.
- Directors of Customer Service / Service Delivery.
- PMO leaders and Transformation / Continuous Improvement heads.
- Quality and Process Owners.
We always involve frontline staff as well, as they know how the process really works.
Do you only do assessments, or do you also help implement changes
We do both.
The Business Process Health Check is primarily an assessment and roadmap.
The End-to-End Process Optimization Program includes:
- Detailed process redesign.
- Implementation roadmap.
- Optional support in the initial rollout phase (coaching, problem-solving, performance review setup).
We can also stay involved longer-term as an external partner to support implementation and continuous improvement, if needed.
Will I receive ongoing support after implementing the solutions?
Yes! We provide continuous support and optimization after implementation to ensure the solutions are functioning effectively and providing the results you need. Our team is here to help you adapt and grow as your business evolves.
How much do your services cost?
It depends on:
- The scope (number of processes, number of locations, number of stakeholders).
- The complexity of your operations and systems.
- Whether you need diagnosis only or diagnosis + detailed design + implementation support.
In an initial conversation, we can typically provide:
- A recommended approach.
- A rough budget range.
- A timeline for each phase.
In which languages do you work?
We work in:
- English
- Spanish
We can run workshops, interviews and deliver documentation in either language, or a mix, depending on your team’s needs.
How are you different from large consulting firms?
We are a boutique firm, which means:
- You work directly with senior consultants with 15+ years of experience, not junior teams.
- Our overhead is lower, so we can offer high seniority with leaner teams and more focused engagements.
- We are flexible and can adapt our approach to your reality without imposing a one-size-fits-all methodology.
We are also used to collaborating with internal teams and other external partners (e.g. big firms, technology providers) when needed.
How long do projects usually take?
Typical durations are:
- Business Process Health Check: 2–4 weeks.
- End-to-End Process Optimization Program: 8–12 weeks for one core process.
- Process Governance & Documentation Framework: 4–8 weeks.
We adapt timing based on your team’s availability and any specific deadlines (e.g. audits, product launches, reorganizations).
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