Process Governance & Documentation Framework
Building the foundations for sustainable process excellence
A structured approach to define how processes are documented, owned and maintained across your organization, so you can scale and improve consistently over time.
Who we help?
Growing companies that need to standardize how work is done across teams, locations or business units.
Organizations preparing for certification or recertification (e.g. ISO 9001) and needing stronger process documentation and governance.
Businesses that have started process work but lack consistency in how processes are defined and maintained.
Typical activities
Interviews with leadership and key stakeholders to understand current way of working.
Review of existing documentation, standards and tools.
Design of process architecture and documentation standards.
Co-creation of the governance model with your leadership team.
Training or coaching sessions for process owners and key users.
What you get
A high-level process architecture (process map) for your organization or business unit.
Standard templates and guidelines for process documentation:
Process maps and descriptions.
Procedures and work instructions.
Roles and RACI matrices.
A governance model:
Definition of process ownership and roles (e.g. process owners, process managers).
Rules for updating and approving process documentation.
A review cadence (who meets, how often, what is reviewed).
A basic performance and review model:
Suggested KPIs by process type.
Recommended forums (e.g. monthly process performance review).
A phased rollout plan for implementing the framework across teams or regions.
Typical duration
4–8 weeks, depending on organization size and scope.
Let´s Talk
Ready to take your business to the next level? Book now a free 45-minute consultation and start to improve your operation with Process Governance & Documentation Framework. Don’t wait—start growing your business effortlessly today!
FAQ's
What types of companies do you work with?
We typically work with growing mid-sized and large organizations that have enough operational complexity to benefit from structured process work.
Our experience spans:
- Industrial sectors (Oil & Gas, chemicals, agribusiness, manufacturing).
- Professional and shared services.
- IT and consulting environments.
However, the methods we use are applicable to many other sectors.
What roles do you usually work with?
We most often engage with:
- COOs and Operations Directors.
- Heads of Shared Services / GBS.
- Directors of Customer Service / Service Delivery.
- PMO leaders and Transformation / Continuous Improvement heads.
- Quality and Process Owners.
We always involve frontline staff as well, as they know how the process really works.
Do you only do assessments, or do you also help implement changes
We do both.
The Business Process Health Check is primarily an assessment and roadmap.
The End-to-End Process Optimization Program includes:
- Detailed process redesign.
- Implementation roadmap.
- Optional support in the initial rollout phase (coaching, problem-solving, performance review setup).
We can also stay involved longer-term as an external partner to support implementation and continuous improvement, if needed.
Will I receive ongoing support after implementing the solutions?
Yes! We provide continuous support and optimization after implementation to ensure the solutions are functioning effectively and providing the results you need. Our team is here to help you adapt and grow as your business evolves.
How much do your services cost?
It depends on:
- The scope (number of processes, number of locations, number of stakeholders).
- The complexity of your operations and systems.
- Whether you need diagnosis only or diagnosis + detailed design + implementation support.
In an initial conversation, we can typically provide:
- A recommended approach.
- A rough budget range.
- A timeline for each phase.
In which languages do you work?
We work in:
- English
- Spanish
We can run workshops, interviews and deliver documentation in either language, or a mix, depending on your team’s needs.
How are you different from large consulting firms?
We are a boutique firm, which means:
- You work directly with senior consultants with 15+ years of experience, not junior teams.
- Our overhead is lower, so we can offer high seniority with leaner teams and more focused engagements.
- We are flexible and can adapt our approach to your reality without imposing a one-size-fits-all methodology.
We are also used to collaborating with internal teams and other external partners (e.g. big firms, technology providers) when needed.
How long do projects usually take?
Typical durations are:
- Business Process Health Check: 2–4 weeks.
- End-to-End Process Optimization Program: 8–12 weeks for one core process.
- Process Governance & Documentation Framework: 4–8 weeks.
We adapt timing based on your team’s availability and any specific deadlines (e.g. audits, product launches, reorganizations).
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